The Brunei Association of Banks

Email: admin@bab-bn.com
Member Banks’ Contact
Baiduri Bank Berhad
Head Office
Block A, Units 1-4, Kiarong Complex
Lebuhraya Sultan Hassanal Bolkiah BE1318

Tel: +673 2268300 Fax: +673 2455599
Email: bank@baiduri.com
Website: www.baiduri.com
24-hour Call Centre: 2449666

www.baiduri.com.bn

Bank Islam Brunei Darussalam Berhad
Lot 159, Jalan Pemancha,
Bandar Seri Begawan BS8711
Brunei Darussalam

Contact Centre: +673 223 8181

Bank of China (Hong Kong) Limited
Lot 56244, Spg 22, Jln Dato Ratna, Kiarong
BSB BE1318 Brunei Darussalam

Tel: +673 245 9888
Fax: +673 245 9878

www.bankofchina.com.bn

Malayan Banking Berhad
Unit 5-8, Simpang 22,
Jln Dato Ratna, Kiarong Sentral,
Kg Kiarong,
Bandar Seri Begawan, BE1318
Brunei Darussalam

Tel: +673 2242 494 / 5 / 6 / 7

www.maybank.com/en/worldwide/all-countries/brunei.page

RHB Bank Berhad
Unit G.02, Ground Floor, Block D,
Kompleks Yayasan Sultan Haji Hassanal Bolkiah,
Jalan Pretty, Bandar Seri Begawan BS 8711,
Negara Brunei Darussalam.

Tel: +673 222 2515 / 222 2516
Fax: +673 223 7487 / 222 3687

www.rhbgroup.com/malaysia/about-us/our-regional-presence/brunei/

Standard Chartered Bank
51-55 Jalan Sultan Omar Ali Saifuddien
Bandar Seri Begawan BS8811
Brunei Darussalam

Tel: +673 265 8000

www.sc.com/bn/

United Overseas Bank Limited
Unit No. 10 & 11, Bangunan D’Amin Jaya
Lot 54989, Kampong Kiarong
Bandar Seri Begawan BE1318

Tel: +673 222 0380 / 222 5477 / 222 2210

Observers
Perbadanan Tabung Amanah Islam Brunei (TAIB)
Jalan Sultan, Bandar Seri Begawan
BS8811

Call Centre Hotline:
During office hours (8 AM – 5:30 PM) : +673 234 2626
After office hours (5:30 PM – 8 AM) : +673 223 9944

State Street (Brunei) Sdn Bhd
Pavo Point, Jalan Kianggeh,
Bandar Seri Begawan BS8111,
Negara Brunei Darussalam

Tel: +673 222 0552

Bank Usahawan
Block A & Block B
General Post Office Bandar,
Jalan McArthur,
Bandar Seri Begawan BS8611
Brunei Darussalam

Tel: +673 223 3330 / 1

Complaints Handling Function

BANK Unit / Department Contact Number Email address
Baiduri Compliance Department 673-2268439 dk.alya@baiduri.com
BIBD ATW Marketing Dept 673-2453333 / 8761320 firdaus.mokim@at-tamwil.com
BIBD BIBD Contact Centre 673-2238181 customer.resolution@bibd.com.bn
BOCHK Compliance and Risk Department 673-2459888 ext 180 
673-2459888 ext 133
zhangxiaosui@bochk.com
hovunhui@bochk.com
Maybank Human Capital & Office Admin 
Operations
Compliance  
673-2226463 ext. 28
673-2242494/5/6/7 ext 41.
673-2225424 ext 33
dee.abdullah@maybank.com
edwinlimleelong@maybank.com
siewsien.oon@maybank.com
RHB Head of Risk 
Head of Compliance 
673-2222515/516
673-2222515/516
phung.say.hoe@rhbgroup.com
Suriana.idris@rhbgroup.com
SCB Contact Centre 673-2658000 ClientCareUnit.BN@sc.com
UOB Clients Fulfillment & Service (CFS) 673-2225477 / 2220380 / 2222210 ext. 101 Ramizah.Hamzah1@UOBgroup.com
TAIB Service Quality 673-2266158 noraidah.mohd@taib.com.bn
State Street Client Services Department 673-2220552 Hazimah.Aziz@statestreet.com
Bank Usahawan Head of Administartion 673-2233330 hamizah.ali@bankusahawan.com.bn